Returns &
Refund Policy
Last updated: January 1, 2024
Overview
At , we are committed to providing you with exceptional health consultation services. This policy outlines our approach to refunds and service satisfaction for our digital health programs and consultations.
Service Satisfaction Guarantee
30-Day Satisfaction Promise
We stand behind the quality of our programs. If you are not satisfied with your program within the first 30 days, we will work with you to find a solution or provide a refund.
Refund Eligibility
Eligible for Full Refund
- Request made within 30 days of program enrollment
- Technical issues preventing access to program materials
- Program cancelled by Lab2Life due to unforeseen circumstances
- Duplicate payments or billing errors
Partial Refund Considerations
- Request made between 30-60 days with valid circumstances
- Significant life changes preventing program completion
- Health conditions that contraindicate program participation
Non-Refundable Services
- One-time consultations that have been completed
- Lab report analysis services that have been delivered
- Digital downloads and resources already accessed
- Program materials accessed beyond 50% completion
- Requests made after 60 days of program enrollment
Refund Process
How to Request a Refund
- Contact our support team at refunds@lab2life.com
- Include your order number and reason for refund request
- Our team will review your request within 3-5 business days
- If approved, refunds are processed within 7-10 business days
Processing Timeline
Review Period
3-5 business days for request evaluation
Processing Time
7-10 business days for approved refunds
Payment Method Returns
- Credit/Debit Cards: Refunded to original payment method
- Digital Wallets: Processed back to original wallet
- Bank Transfers: Refunded to originating account
- Cash Payments: Processed via bank transfer or cheque
Program Transfers
Instead of a refund, you may be eligible to transfer your enrollment to a different Lab2Life program that better suits your needs. Transfer requests are evaluated on a case-by-case basis.
Exceptional Circumstances
We understand that life can present unexpected challenges. If you experience exceptional circumstances that prevent you from completing your program, please contact our support team. We will review each case individually and work with you to find an appropriate solution.
Contact Information
For refund requests or questions about this policy, please contact us:
Email: refunds@lab2life.com
Phone: 1800 102 0253
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Policy Updates
This policy may be updated from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the new policy.